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Last Updated: November 9, 2026
1. ACCEPTANCE OF TERMS
Welcome to the Pillooo brand introduction website (the "Website"). These Terms of Use ("Terms") constitute a legally binding agreement between you and Pillooo Limited and its affiliates, subsidiaries, successors, and permitted assigns ("Pillooo", "Company", "we", "our", or "us"). By accessing, browsing, or using the Website (or any user manuals, customer service features, or content available through the Website), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Website.
2. PRIVACY POLICY
Pillooo is committed to protecting your privacy. Please refer to our Privacy Policy at https:// www.pillooo.com/en/privacy-policy for comprehensive information on how we collect, use, and disclose personal information across our digital platforms.
3. WEBSITE USE AND RESTRICTIONS
The Website, along with all user manuals, guides, text, graphics, images, product descriptions, videos, and customer support content (collectively, "Website Content"), is intended solely for personal, non-commercial, and informational use by customers and potential customers of Pillooo.
You are strictly prohibited from performing the following actions:
4. OWNERSHIP AND INTELLECTUAL PROPERTY
The Website and its original content, features, and functionality are owned by Pillooo Limited and its licensors. All elements are protected by international copyright, trademark, patent, trade dress, and other intellectual property or proprietary rights laws. PILLOOO®, the Pillooo name, logos, product names, slogans, and branding components are registered trademarks of the Company or its licensors. You are granted no license, by implication or otherwise, to use any Pillooo trademarks without prior written permission.
5. CUSTOMER SERVICE AND DOCUMENTATION
Pillooo makes reasonable efforts to ensure that all digital materials, including downloadable user manuals, FAQs, and setup guides hosted on this Website, are accurate. However, Pillooo does not warrant that product descriptions or instructions are entirely free of errors. If any conflict arises between the general instructions provided on this Website and the physical user manual bundled inside your product packaging, the physical manual shall prevail.
6. SAFETY WARNINGS AND MEDICAL DISCLAIMER
Not a Medical Device: Pillooo products are intended solely for wellness, comfort, convenience, sleep-related lifestyle purposes, and general consumer use. They are not medical devices, nor are they approved or regulated by medical or drug authorities. They are not designed to diagnose, treat, cure, monitor, or prevent any disease, medical condition, or health disorder. No doctor-patient relationship is created by using this Website.
Safety Protocols: Always read and follow the User Manual carefully before operating your smart products. Discontinue use immediately if unexpected adverse reactions occur.
Contraindications: The use of Pillooo smart products is strictly contraindicated for individuals who are pregnant, have epilepsy, bleeding disorders, implanted metals, or pacemakers. Do not use our products while consuming alcohol, driving, or operating machinery. Keep products away from children.
7. DISCLAIMER OF WARRANTIES
THE WEBSITE, ITS CONTENT, AND DOWNLOADABLE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PILLOOO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOUR USE OF THIS BRAND WEBSITE IS ENTIRELY AT YOUR OWN RISK.
8. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PILLOOO, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA ARISING OUT OF OR IN ANY WAY CONNECTED TO YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR ITS DOCUMENTATION. PILLOOO’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO YOUR USE OF THIS INFORMATION-ONLY WEBSITE SHALL NOT EXCEED $100 HKD.
9. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Pillooo, its affiliates, directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Website or its content.
10. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms, your use of the Website, and any disputes arising directly from your interaction with our online brand presence shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.
Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including its existence, validity, or termination, shall be referred to and finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong and the language used shall be English.
11. TERMINATION AND CHANGES TO SITE
Pillooo reserves the right, without notice and at its sole discretion, to modify, restrict, suspend, or disable your access to all or any portion of the Website or Website Content if we suspect a violation of law or these Terms. We reserve the right to amend these Terms at any time. Revised terms become effective immediately upon being posted to the Website.
12. CONTACT INFORMATION
Questions regarding these Brand Website Terms of Use should be directed to:
